SMS Terms and Conditions

This program covers service messages related to your request, such as status updates, documentation reminders and delivery or resupply coordination for items you receive from us. Visiting this website or calling us does not by itself sign you up for text messages.

Mobile information collected for SMS opt-in — including your consent — is not shared with or sold to third parties or affiliates for their marketing purposes. This is separate from health information, which may be shared with providers and payers for treatment, payment and health care operations as described in our Notice of Privacy Practices.

Consent to receive text messages is not a condition of receiving equipment or services. You can decline text messages and still make an equipment request.

Message frequency varies with the status of your request. Message and data rates may apply according to your mobile plan.

Reply STOP to any message to opt out; we will send one confirmation and no further texts. Reply HELP for assistance, or call our main office at 800-674-4440. To ask about opting back in, contact us through our Contact page.

Supported carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions.