Who to contact about an existing equipment request

Existing requests and service

Visit Patient support to reach Patient Experience for an existing request, delivery coordination or equipment service. Have the equipment name and your question ready to discuss with the team.

Patient Experience can discuss the status of your request and review delivery or service arrangements with you.

• The equipment in your existing request
• Your question about delivery or service
• Changes you need the team to review

A new equipment request

Call 844-407-4440 to begin a new equipment conversation; requests can be taken 24/7. Avery can collect your callback number and preferred time. Any preliminary review is separate from documentation, benefits and availability review.

Provider referrals

Referring providers can open the existing OHC Parachute Health supplier page. For documentation or another secure submission method, call before sending patient information.

General contact is not a document channel

Use approved secure channels explained by the team for patient documents. Do not send patient medical information through the general contact form.

Complex Rehab services are available in Texas only.